If you see this alert:
It means that your computer cannot connect to our server.
It is caused by one of these factors:
1. You entered the wrong password so try again.
If you are still having a problem, contact us.
2. A “time” error.
The time on your computer is not the same as our server time.
It is probably due to a time zone discrepancy.
Our server in synchronized to GMT (UTC) and your computer needs to be adjusted to be in UTC.
Here is how you adjust the time:
1 Go to “Control Panel” on your computer
2 Click on “Clock, Language, and Region” (or something similar depending on your operating system):
(Click on the images to see a larger version)
3 Click on “Date and Time“:
4 Click on “Change Date and time…“:
5.1 Verify the correct date and time are set correctly:
5.2 If correct, click on “OK“.
5.3 If the time is not correct, you can set up an automatic adjustment by clicking on “Internet Time“:
5.4 Click on “Change settings…“:
5.5 Click on the check box next to “Synchronize with an Internet time server“:
5.6 Choose one of the servers:
5.7 Click on “Update now“:
5.8 The computer clock is synchronized. Click on “OK“:
6.1 Go back to the “Control Panel” and click on “Clock, Language, and Region“:
6.2 Click on “Change the time zone“:
6.3 Click on “Change time zone…“:
6.4 Select your time zone:
6.5 Click on “OK“:
7 Your computer is now synchronized with our server.
8 Try the mission again: